FREQUENTLY ASKED QUESTIONS
Q: How do I care for my Hazukido Croissants and how long do they stay fresh for?
A: All products are freshly baked, please enjoy the day of purchase for the freshest taste. Products containing fruit or fillings are recommended to be enjoyed right away!
Please refrigerate the product within 2 days of purchase. The product can be stored in the refrigeration for up to 3 days, in the freezer for up to 7 days.
- Preheat the oven to 150°C /300°F
- Heat for 2 minutes
Set aside for 5 minutes after taken out of the oven to reach its proper temperature.
Set aside for another 3 to 5 minutes to taste its distinctive texture
Q: Are any Hazukido products dairy, sugar or nut free?
A: Certain products are nut or dairy free. However, we do bake with dairy, sugar and nuts on our premises so our products are not suitable for individuals with severe allergies.
Q: Do you do gluten free Croissant?
A: Hazukido Canada does not currently make any gluten-free products.
Q: Do you provide delivery?
Delivery is available on Friday, Saturday, Sunday
Delivery time: 12pm - 7pm
Friday- Toronto, Etobicoke, Mississauga
Saturday- Markham, Vaughan, Richmond Hill
Sunday- North York, Scarborough
Please place your order by Wednesday 5pm.
Q: What happens if I selected the wrong pick-up date or time?
A: Let us know right away! If you need to switch to a different pick-up date during the same pick-up week, please call the store within 2 hours and email us at firstname.lastname@example.org with your order number and URGENT! as the subject line and we will try our best to do what we can!
Q: Can I change the date or time of my pick-up?
A: Due to high demand, we currently have allotted specific timeslots for our pre-order customers. At this time, we do not offer the option to change the date and timeslot for your pick-up.
Q: Why don't I see all the items posted on social media or menu?
A: Often times, items posted on social media are our limited time seasonal or pop-up items and are offered only in-store. We only offer box sets for pre-order therefore we do not offer individual items for pre-order for the time being.
Q: Do I have to line up to pick-up my order?
A: Yes but there is a separate line for pre-orders! Please enter our store through the Dundas St. E entrance and there will be a designated labelled area to check in with our cashier.
Q: Do I get loyalty points with my pre-order orders?
A: Of course you do! When picking up your order in store, please ask our cashier to add this order's points to your loyalty account.
Q: I want to add more items to my order, is that possible?
A: Unfortunately we cannot make changes to the amount of items in your order. If its 2 days before the pick up date, you can simply place another order and select the same pick up date. Or you can ask our cashier to see what items are available during your pick up.
Q: I forgot to pick up my order
A: Unfortunately, we are not responsible for orders not picked up before store closes and no refund can be issued if you failed to pickup your order on time.
Q: Can someone else pick up my order for me?
A: In order for us to hand over the ordered Products upon pick up, the recipient must provide to us the valid Order Confirmation number and Name on the order.
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