FREQUENTLY ASKED QUESTIONS
Q: How do I care for my Hazukido Croissants? How long do they last for?
A: All products are freshly baked. We recommend enjoying our croissants on the day of purchase for the freshest taste. Products containing fruits or fillings are recommended to be enjoyed right away!
Please refrigerate the products within 2 days of purchase. They can be stored in the refrigerator for up to 3 days, and in the freezer for up to 7 days.
- Preheat the oven to 150°C / 300°F
- Heat for 2 minutes
Note: Set aside the croissants for 5 minutes after taking them out of the oven to allow them to cool to their proper temperature.
Q: Are any Hazukido products dairy, sugar or nut free?
A: Certain products are nut and/or dairy free. However, our store also offers products with nuts and dairy ingredients. While we take steps to minimize the risk of cross-contamination, we cannot guarantee that any of our products are safe to consumers with severe allergies. Do let our staff know if you have dietary restrictions that need to be accommodated.
Q: Do you have gluten free croissants?
A: Hazukido Canada does not currently carry gluten-free products.
Q: Do you provide delivery?
A: Yes we do! We're currently offering pre-order delivery on select boxes and drinks. You can find delivery-specific FAQs below, or visit: https://www.hazukido.ca/collections/pre-order-delivery.
Q: Do you offer gift cards?
A: We do! You can purchase them in-store and online.
Q: Why wasn't my message included in my order?
A: In order to have a message included in your order, you must add on the Specialty Ribbon & Card. Otherwise, messages left in the "notes" section prior to checkout will not be included.
Q: Can I apply more than one promotion at once?
A: Only one promotional offer/code can be applied per order.
Q: I placed my order right before a promotion launched. Is my order still eligible for the promotion?
A: Unfortunately we are unable to accommodate orders placed before a promotion launch. However, if your order was placed within 24 hours prior to the launch, please email email@example.com with your order number and we will do our best to help.
PRE-ORDER PICK UP
Q: What happens if I select the wrong date or time?
A: Let us know right away after you check out! If you want to switch to a different pick up date during the same pick up week, please email us at firstname.lastname@example.org at least 48 hours before your original pick up date. Please also include "URGENT" and your order number in the subject.
Due to high demand, we are unable to guarantee pick up changes for requests made less than 48 hours prior.
Q: Why don't I see all the items posted on social media or menu?
A: Often, the items posted on social media are our limited-time/seasonal or pop-up items that are only offered in-store.
Q: Do you offer individual croissants for pre-order pick ups?
A: Only our First Canadian Place location offers individual croissants for pre-order pick up.
Q: Do I have to line up for my pick up order?
A: Yes, but there is a separate line for pre-orders!
Q: Do I get loyalty points with my pre-order order?
A: Of course you do! When picking up your order in store, please ask our cashier to add your order's points to your loyalty account.
Q: I forgot to ask the cashier to add in my loyalty points upon picking up my order. Can I still get my points?
A: Yes! Please call the store that you pre-ordered from and have your order # and phone number ready for them to add in the points.
Q: I want to add more items to my order, is that possible?
A: Unfortunately, we cannot make any changes to the amount of items in your order. However, if it is 48 hours prior to the pick up date, you can simply place another order and select the same pick up date. You can also call our store on your pick up day and ask to see what items are available during your pick up.
Q: What happens if I forgot to pick up my order?
A: Unfortunately, we are not responsible for orders not picked up before store closes. No refund will be issued if you fail to pick up your order on time. Please let us know at least 48 hours in advance if you are unavailable to pick up on your scheduled date/time; you can send an email including your order number to email@example.com.
Q: Can someone else pick up my order for me?
A: In order for us to hand over the ordered products upon pick-up, the recipient must provide us with the valid order confirmation number and name of the order.
Q: Can I get a refund on my order?
A: Typically we are unable to offer refunds on orders. However, we are able to help you reschedule your pick up time to a later date. Please let us know at least 48 hours in advance if you would like to make a change; you can send an email including your order number to firstname.lastname@example.org. We cannot guarantee changes for requests made less than 48 hours in advance.
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