FREQUENTLY ASKED QUESTIONS
Q: How do I care for my Hazukido Croissants? How long do they last for?
A: All products are freshly baked. We recommend to enjoy on the day of purchase for the freshest taste. Products containing fruits or fillings are recommended to be enjoyed right away!
Please refrigerate the products within 2 days of purchase. They can be stored in the refrigerator for up to 3 days, in the freezer for up to 7 days.
- Preheat the oven to 150°C / 300°F
- Heat for 2 minutes
Set aside for 5 minutes after taking them out of the oven to reach its proper temperature.
Set aside for another 3 to 5 minutes to taste its distinctive texture
Q: Are any Hazukido products dairy, sugar or nut free?
A: Certain products are nut or dairy free. However, we do bake with dairy, sugar and nuts on our premises so we do not recommend our products to individuals with severe allergies.
Q: Do you have gluten free croissants?
A: Hazukido Canada does not currently carry any gluten-free products.
Q: Do you provide delivery?
A: Unfortunately, we do not offer delivery at this time. However, we are available on UberEats to eligible areas. You can also follow us on social media (@hazukidocanada) for updates on our delivery status!
Q: Do you offer gift cards?
A: We do! You can purchase them in-store.
Q: What happens if I select the wrong pick-up date or time?
A: Let us know right away after you check out! If you want to switch to a different pick-up date during the same pick-up week, please call our store within 2 hours and email us at email@example.com with your order number. Please also include "URGENT" in the subject!
Due to high demand, we are unable to make any guarantee regarding pick-up rearrangement within 48 hours. Please call and email us - we will try our best and see what we can do!
Q: Why don't I see all the items posted on social media or menu?
A: Often times, items posted only on social media are our limited-time/seasonal or pop-up items that are only offered in-store.
Q: Do you offer individual croissants for pre-orders?
A: We currently only offer box sets for pre-order. We do not offer individual items for pre-order for the time being.
Q: Do I have to line up for my pick-up order?
A: Yes but there is a separate line for pre-orders! Please enter our store through the Dundas St. E entrance - there will be a designated area to check in with our cashier.
Q: Do I get loyalty points with my pre-order order?
A: Of course you do! When picking up your order in store, please ask our cashier to add the associated points to your loyalty account.
Q: I want to add more items to my order, is that possible?
A: Unfortunately, we cannot make any changes to the amount of items in your order. However, if it is 2 days prior to the pick up date, you can simply place another order and select the same pick up date. You can also call our store on your pick-up day and ask to see what items are available during your pick-up.
Q: What happens if I forgot to pick up my order?
A: Unfortunately, we are not responsible for orders not picked up before store closes. No refund will be issued if you fail to pick up your order on time. Please let us know in advance if you are unavailable to pick up on your scheduled date/time.
Q: Can someone else pick up my order for me?
A: In order for us to hand over the ordered products upon pick-up, the recipient must provide us with the valid order confirmation number and name of the order.
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